Shipping policy

SHIPPING POLICY

Order Processing

Orders are normally processed and shipped within 1 to 2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates

Available shipping options and rates are displayed at checkout based on the destination, package size, package weight, and selected service.

Tracking

Tracking information will be sent to the email address provided at checkout once an order has shipped. Tracking may take up to 24 hours to begin showing movement after the carrier receives the package.

Delivery Estimates

Delivery estimates displayed at checkout begin after the order has been processed and accepted by the carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us as soon as possible at SUPPORT@MITTENTRADINGCOMPANY.COM. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a package is returned because of an incomplete or incorrect address, the customer may be responsible for the cost of reshipping the order.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 3 calendar days of delivery. Include your order number and clear photographs of the shipping box, packaging materials, and damaged product.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us. We will help provide the information needed for a carrier claim, but we cannot guarantee reimbursement for a package confirmed as delivered to the address entered at checkout.

International Orders

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other fees charged by the destination country. International delivery times may vary because of customs processing. Mitten Trading Company cannot mark an order as a gift or change its declared value.

Packaging

Trading card products are packed carefully to help protect them during shipment. Factory-sealed products will remain sealed unless the listing clearly states otherwise.

Questions

For shipping questions, contact us at SUPPORT@MITTENTRADINGCOMPANY.COM.