Refund policy

RETURN AND REFUND POLICY

Return Window

Return requests must be submitted within 14 calendar days of the order being delivered.

Return Eligibility

To qualify for a return, the product must be unused, unopened, factory sealed, and in the same condition in which it was received. The product must include its original packaging, accessories, promotional items, and other included materials.

Opened trading card products, booster packs, booster boxes, collection boxes, tins, Elite Trainer Boxes, and other products with broken or removed factory seals cannot be returned.

Individual cards and graded cards must be returned in the same holder, sleeve, case, and condition in which they were delivered. Any security seals or identifying protections applied by Mitten Trading Company must remain intact.

The following items are not eligible for return:

• Opened or unsealed trading card products
• Digital products or redeemed codes
• Gift cards
• Clearance or final-sale items
• Products returned without authorization
• Products damaged after delivery
• Products missing original packaging or included materials

Starting a Return

Before sending anything back, contact SUPPORT@MITTENTRADINGCOMPANY.COM with your order number and reason for the return. If the return is approved, we will provide return instructions and the correct return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

If a return is requested because the customer changed their mind or ordered the wrong product, the customer is responsible for return shipping costs.

If Mitten Trading Company sent an incorrect product or the product arrived damaged, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.

Original shipping charges are not refundable unless the return resulted from an error by Mitten Trading Company.

Damaged or Incorrect Orders

Please inspect your order when it arrives. Contact us within 3 calendar days if the order is damaged, incorrect, or missing an item.

Include your order number and clear photographs of the shipping box, packaging materials, shipping label, and affected product. Please keep all packaging until the issue has been resolved.

Refunds

Approved returns will be inspected after delivery. If the return meets the requirements of this policy, the refund will be issued to the original payment method.

Banks and payment providers may require additional time to post the refund. Mitten Trading Company does not control payment-provider processing times.

Order Cancellations

Contact us immediately if you need to request a cancellation. We will make a reasonable effort to cancel the order, but cancellation is not guaranteed after fulfillment has begun or a shipping label has been created.

Contact

Questions about returns or refunds can be sent to SUPPORT@MITTENTRADINGCOMPANY.COM.